Frequently asked questions
Here you can find the frequently asked questions. In case you can not find your question here, please contact us. We are happy to help.
Payments
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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This depends on where you live. We accept all major national payments methods. Like iDeal in The Netherlands and BanContact in Belgium.
PayPay is accepted througout Europe.
We also accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
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All orders will be shipped the same day if ordered before 17:00 on working days (in case the item has available stock).
Normally you will receive your order within 1-2 working days. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free shipping for all orders exceeding € 50.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for orders outside The Netherlands, Belgium and Germany. Please contact us for and exact quotation for shipping outside this region.
Warranty & Repair
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All our products are subject to quality control.
Our warranty of 6 months provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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No, we do not offer extended warranty.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a 14 days after the purchase is made. Please note that we only offer full refunds for unused items.
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In the case when the product and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.